Delivery/Returns


 

 

Sailah Lane is located on the Sunshine Coast, Queensland, Australia.

 

Delivery address.

Please double check your delivery address at the time of placing your order. If you enter an incorrect address, Sailah Lane is not obliged to re-send the order to the correct address at our own expense.

 

How long will my order take to arrive?

Some orders can take up to 5 business days to be dispatched as not all sizes are kept in stock, however we don't like you waiting and try our best to post as soon as possible. 

When ordering at a sale time, orders may take a little longer due to order volumes.

If your delivery address is within the Australian metropolitan area, standard orders will take between 2-5 business days from the shipping notification email.

If your delivery address is not within the Australian metropolitan area, standard orders can take up to 10 business days from the shipping notification email.

If you order an item on pre-order, your entire order will be held until your pre-order item is available and it will then be posted as one parcel.

International deliveries to metropolitan areas will usually take between 5-20 business days from the shipping notification email.

Please be aware that international orders may attract customs duties. Please check with your local customs authority for further information prior to placing an order. We take no responsibility in any way for duties and additional charges imposed on your order.

Can I express post?

Yes you can, however you need to contact us by using our 'Say Hello' page to arrange this.

Tracking.

All orders will be tracked. You will receive a tracking email from Australia Post or our courier of choice.

For international orders, please note that while there is some tacking available, Australia Post has some limitations on the amount of information they can provide while your parcel is in transit.

Signature.

For a small fee, you can add signature to your delivery giving you extra peace of mind that your parcel is delivered safely. Please contact us through our 'Say Hello' page.

Refunds.

We do not refund any prints or stickers so please choose carefully.

In the event that an item is faulty or damaged in transit, please contact us within 14 days of receipt of the item and we will asses each claim individually.

 

If you have any enquires regarding shipping or returns, please don't hesitate to contact us using the 'Say Hello!' page.